Frequently Asked Questions
Can I have a Big Shot of a professional athlete or celebrity?
Due to laws on copyrights, trademarks, and the rights of privacy, you may not upload any photograph not owned by you.
What are the requirements for my uploaded photograph?
To insure you get the best quality print, photographs with higher resolution are preferred. Each gallery has a maximum 25MB limit.
As a guide of the expected quality for a given photo, see the chart below.
| Photo MegaPixels | Photo Resolution | 24" Big Shot | 36" Big Shot | 54" Big Shot | 72" Big Shot |
|---|---|---|---|---|---|
| 3 | 2048x1536 | Excellent | Very Good | Good | Good |
| 4 | 2240x1680 | Excellent | Very Good | Good | Good |
| 5 | 2560x1920 | Excellent | Excellent | Very Good | Good |
| 6 | 3032x2008 | Excellent | Excellent | Very Good | Good |
| 7 | 3072x2304 | Excellent | Excellent | Very Good | Very Good |
| 8 | 3264x2448 | Excellent | Excellent | Excellent | Excellent |
How do I contact you with questions?
You may contact us by phone with our free 800 number or by email. Our phone number is 1-800-225-5040. The Big Shots support email address is bigshots@valleyscreen.com.
Were are you located?
If you wish to pickup your order or send us a letter, you can do so at the following mailing address.
Valley Screen Process
58740 Executive Drive
Mishawaka, IN 46574
